Terms of service
TERMS OF SERVICE
1. About us
This website presents the Nuvea brand and is operated by Étoile Brillante, Quebec Enterprise Number (NEQ) 2280549074.
Business address:
225 rue Laurier, Gatineau, Québec J8X 3W7, Canada
Contact:
supportnuvea@gmail.com
Our online store uses Shopify’s e-commerce platform.
2. Using our website
You must have the legal capacity to place an order under the laws applicable to you.
You agree to provide accurate contact, delivery, and payment information and to use this website for lawful purposes.
You must not interfere with the website’s security, introduce malicious software, or misuse another person’s information.
3. Product information
We aim to provide accurate product descriptions, images, prices, and availability information.
Colors may appear different depending on screen settings and lighting. Please review the product description and size guide before ordering.
Nuvea briefs are garments intended to provide support and shaping while worn. They are not a substitute for medical advice or treatment. Individual experiences may vary.
4. Prices and payment
The currency and product prices are displayed on the website. Applicable taxes and any other charges collected by us are shown at checkout before payment.
Payment must be completed using a method available at checkout.
Changes to published prices apply to future purchases and do not change the price of an existing confirmed order.
5. Orders
Please review your selected product, size, color, quantity, and address before completing your purchase.
If we are unable to fulfill an order because of an availability issue or another problem, we will contact you and refund any payment for items we cannot supply.
If we identify a pricing or description error affecting your order, we will contact you to resolve it rather than charge an additional amount without your agreement.
6. Shipping
We offer free shipping, with estimated delivery in 3–5 business days from the date the order is placed.
Please read our Shipping Policy for further information about tracking, address changes, and delivery issues.
7. Refunds and size exchanges
Our 30-day satisfaction guarantee allows you to try your Nuvea brief and request a full refund of the product price within 30 days after delivery if you are not satisfied.
We also offer free size exchanges.
Please read our Return & Refund Policy and contact supportnuvea@gmail.com for assistance.
8. Personal information
Our Privacy Policy explains how personal information is collected, used, and shared, and how you can exercise applicable privacy rights.
9. Intellectual property
Content on this website may belong to Étoile Brillante or its respective owners or licensors.
Use of the website does not transfer ownership of protected content. Reproduction or commercial use requires permission from the relevant rights holder unless permitted by law.
10. Third-party services
Some services, including payment processing, may be provided by third parties. Their applicable terms and privacy notices may also govern your use of those services.
This does not remove our responsibilities to you as the seller.
11. Website availability
Website access may occasionally be interrupted for maintenance or technical reasons. Please email us if an interruption affects your order or your ability to contact us.
12. Applicable law and consumer rights
These terms are subject to applicable law. Nothing in them excludes mandatory consumer protections, legal warranties, or remedies available to you.
13. Updates
We may update these terms for future use of the website. Changes will not retroactively reduce rights attached to an order already placed.
14. Contact
For questions about these terms or an order, email supportnuvea@gmail.com.