Refund policy

NUVEA RETURN & REFUND POLICY

Our 30-day satisfaction guarantee
You have 30 days from the date your order is delivered to try your Nuvea brief.

If you are not satisfied, contact us within this period through our Contact Us page to request a full refund of the product price. You do not need to explain why the product did not suit you.

Trying the brief does not exclude you from this guarantee.

How to request a refund
Contact us through our Contact Us page and include your order number so we can identify your purchase.

We will explain the next steps and provide any return instructions that apply. Please contact us before sending an item back.

Refund method
Refunds are issued to the original payment method. Once your refund has been processed, we will send you a confirmation. The time it takes to appear in your account depends on your bank or payment provider.

Free size exchanges
If you ordered the wrong size, contact us with your order number and the size you need.

Your size exchange is free of charge. We will arrange the replacement size and explain any steps required.

Damaged, defective, or incorrect items
Please contact us if your order arrives damaged, defective, or incorrect. Include your order number and, where possible, photos to help us resolve the issue.

Your rights
This policy does not limit any rights you have under applicable consumer protection laws.

Contact
For refund or size-exchange requests, use the Contact Us page on our website.